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FAQ

Please find below the answer to any questions you may have. If you are unable to find what you are looking for, please get on touch via our contact form and we will get back to you as soon as possible.

FAQ's

Orders placed before 3pm are usually packed and posted the same day. Orders placed on a Saturday or Sunday are posted on the following Monday.On the rare occasion we are unable to post before close of business, this will be the following working day.

Yes, every type of crystal or crystal bracelet is genuine and authentic. It is made of the crystal it is described as.

No problem. If you are unhappy with your item and would like either an exchange or refund, please get in touch via our contact from and we will initiate the process.

The cost of delivery is £1.95 to anywhere in the UK. Some products, such as salt lamps cost more and the price is shown on each item. We also offer a fully tracked guaranteed next day Royal Mail service for £5.95.

Most items are sent using Royal Mail 1st class. We use an alternative carrier for some of the bulkier items. Delivery should take place in 1 to 2 working days.

Orders outside the UK are sent via Priority Airmail and will be delivered by the usual postal service in your country.

We accept all major debit and credit cards. All payments are made using a secure payment solution so your details are safe and secure.

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